Terms and Condition

Discount Codes

Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of us and we reserve the right to withdraw any special offer or coupon code at any time.

Alterations

Any alterations made to orders may incur extra charges which will be taken according to the alteration.

Delivery

Delivery costs are non-refundable for any reason. While we will do our best to accommodate any delivery requirements and dates, Luxury Bed Online cannot guarantee that these requests or requirements will be met. Special requirements and any delivery restrictions should be stated at the checkout in the notes section or you should inform members of staff as soon as you place your order. In the unlikely event of damage being caused to your property by the delivery team, Luxury Bed Online will not accept responsibility for any damages or expenses.

Please note that drivers can only deliver to your house or flat’s front door unless you have selected the room of choice or assembly option. Please measure the stairways correctly, in case the bed cannot get through the stairways the driver will not accept the return of the bed/mattress and you will still be charged for the room of choice or assembly service which has been booked.

We shall not be liable for any loss, economic loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.

Please note that adverse weather conditions may delay your delivery.

Assembly

The fitting service offered on our website includes taking the bed to a room of your choice and assembling the bed. This does not include dismantling any of your current beds or taking away the old bed or the packaging of the new bed.

For your house, please measure the stairways and doors correctly, in case the bed cannot get through the stairways the driver will not accept the return of the bed/mattress and you will still be charged for the room of choice or assembly service which has been booked.